| OrrVilla Maple
Terrace, an assisted living facility in Orrville, was recently listed
as one of the “Top Thirty Ohio
Residential Care Facilities for Resident Satisfaction” for 2007.
Residents of 514 Residential Care Facilities (also known as assisted
living facilities) participated in the first ever resident satisfaction
survey of its kind in the nation. Maple Terrace had an overall satisfaction
score of 97.5%, well above the state average score of 91.7%. The survey was conducted between July and December of 2007 by Vital Research LLC, under contract and the auspices of the Ohio Department of Aging. Approximately 9,200 residents state-wide were interviewed face-to-face, and were asked to rate their satisfaction on a number of factors, including activities, choice, care and services, employee relations, employee responsiveness, meals and dining, laundry, and general satisfaction. In addition, researchers identified two key questions for residents to consider: “Overall, do you like living here?” and “Would you recommend this place to this place to a family member or friend?” Twenty four facilities were listed as having received a perfect score of 100 on both questions. Maple Terrace was on this list as well, making it one of only 10 facilities in the state (and the only facility in Wayne County) to make both lists. “ We are absolutely thrilled and humbled by this report,” said George Bixler, Executive Director for OrrVilla Retirement Community. “Results like this are possible only through a concerted group effort by every single OrrVilla staff person. It’s a testament to the caring, competence and cooperative teamwork our staff exhibits on a daily basis. We are genuinely grateful for our residents’ response, and sincerely thank them for their kind words of affirmation.” “ Assisted living is an alternative to nursing facility care that is growing in popularity with today’s older people and their families,” said Barbara E. Riley, director of the Department of Aging. “These survey results show us that most assisted living providers in the state are successfully meeting the expectations of their residents for a high quality of life and care.” “ Ohioans who are considering assisted living as an option for long-term care now have another tool they can use to make informed decisions,” said Beverly Laubert, the State Long-term Care Ombudsman, whose office oversaw the survey. “Plus, these surveys help facilities identify things they do well and things they could improve upon. All consumers of long-term services and supports benefit from the information gathered.” A list of facility scores is available online at GoldenBuckeye.com. Survey reports for each facility are available on the Ohio Long-term Care Consumer guide (www.ltcohio.org). |
© 2008,
Orrvilla Retirement Community. All rights reserved.
